Tips for Passengers

Passengers Guidebook Information for disabled passengers Information - ask question Safety and general regulations

Passengers Guidebook

Check in

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Check in

After arriving at the airport, the passenger shall contact a relevant check-in desk. The passenger should hand over a valid ticket and ID (and possibly other required documents, such as visa, vaccination certificate, etc.) to the check-in officer to receive a boarding pass authorising the passenger to get on board of the plane. The main luggage undergoes security and customs checks and is delivered to the luggage compartment of the plane. The passenger may declare goods at the check-in desk to claim reimbursement of VAT.

After the land service announces that passengers may board the plane, the passenger should present their boarding pass and ID.

Check-in time

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Check-in time

Passengers should arrive at the airport for check-in not later than the hour required by the carrier, at least 1 hour before the flight (applies to passengers flying with Polskie Linie Lotnicze LOT, Eurolot).

Passengers flying with low cost carriers (Ryanair, Norwegian) should contact a check-in desk 2 hours before their flight. Check-in is closed 40 minutes before planned departure. Late passengers will not receive their boarding pass and will not be able to take their flight.

Ryanair passengers who are late for check-in, but arrive to the check-in desk before the flight may rebook their tickets subject to additional fee of PLN522 pln.

Luggage

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Luggage

The air carrier has the right to establish individual restrictions regarding quantity or size of luggage. For more detail information, please contact your carrier.

An officer providing security check has the right to request removing any object from hand and registered luggage, which is considered not to comply with civic aviation security requirements. The list below provides examples only and aims at making travelling easier.

Liquids, gels and aerosols

Passengers are allowed to carry liquids, gels and aerosols through the Security Check, provided they are placed in containers of 100 ml/100 g or smaller and all containers fit into a transparent, closed plastic bag of maximum one litre, approximately 22 cm x 15 cm. One passenger may have one such bag.

Note! It is permitted to bring food for infants on board, including powdered milk, liquid milk, and water and fruit juice in packaging larger than 100 ml if designated for consumption during a flight.

Note! If a container does not have its volume marked by the manufacturer, it might be considered to exceed 100 ml and not acceptable.

Medicine

Liquid medicine can be transported in hand luggage, provided it is necessary to be used by the passenger during the flight. The security check officer may request a passenger to confirm authenticity of medicine transported. Additional medicine should be placed in a plastic bag. The passenger should inform security personnel about medicine on approaching the security check point.

To expedite security check, passengers should remove liquids, gels and aerosols from their hand luggage by placing them in a separate container while approaching the X-ray checkpoint. If possible, passengers should have documentation concerning medicine prescribed (e.g. doctor's certificate).

Food

Solid food, such as chocolate, sandwiches, vegetables and fruit are permitted in any quantity, subject to customs regulations. Transport of liquid food, such as yogurts, creams, jams and jellies, is limited to 100 ml and all containers must fit into one 1-littre plastic bag.

If you plan to take kitchen wear together with food, including knives and any other sharp objects, please put them into your registered luggage.

When travelling to another country, please contact the airline concerning applicable regulations, since various countries may have specific restrictions which might be important while planning your trip back.

Electronic goods and outerwear

According to EU civic aviation regulations, electronic goods (laptops, cameras) and outerwear need to be checked as a separate piece of luggage. When approaching the security check, please take out all pieces of electronic equipment from your hand luggage to be checked separately. The same applies to your outerwear, such as jackets and coats.

Security check

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Security check

Learn how to pass security check, what type of shopping is allowed on board and make sure your luggage does not contain prohibited goods and substances.

Download information leaflet, included as pdf. file.

Visas and other documents

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Visas and other documents

A passenger should have a visa or other documents (passport, vaccination certificate, etc.), which are required to cross the border of a given country, otherwise border control will not allow the passenger to cross the state border.

A document required while travelling internationally is a valid passport (from 1 May 2004 Polish nationals may use their IDs while travelling within European Union). Before your trip, please check requirements applicable to validity of passports when crossing borders of particular countries.

Information about visas and passports can be obtained in embassies and the Ministry of Foreign Affairs (http://www.msw.gov.pl/).

Duty Free restrictions

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Duty Free restrictions

Maximum quantities of goods to be brought to Poland duty free:
1 litre of vodka, 2 litres of wine, 5 litres of beer, 200 cigarettes or 50 cigars or 250 g tobacco/snuff, perfumes not more than 50 ml and eau toilette not more than 250 ml.
Any cash in excess of EUR10 thousand should be declared before customs clearance.

Executive Lounge

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Executive Lounge

Situated in the departure zone.
Service available for passengers flying with traditional carriers.
Subject to a fee of PLN70 PLN payable on entry to the Executive Lounge.

Prohibited and permitted goods

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Prohibited and permitted goods

Luggage safety

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Luggage safety

Every passenger is responsible for the content their luggage.
It is recommended to use suitcases/bags with closure (padlocks, dial locks, key locks, etc.).
A passenger should not accept any goods for transportation from other people (parcels, gifts, envelopes, etc.).
It is not allowed to leave your luggage unattended at the Airport.

Your check-in luggage should not include: delicate and perishable goods, glass bottles, electronic equipment, such as computers and peripheral devices, jewellery and gems, cash, keys, photographic and video cameras, important documents, briefcases with alarm devices, medicine, medical certificates and identification documents. A passenger is responsible for making sure that their luggage is properly packed and does not contain prohibited goods, as listed below

Prohibited goods

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Prohibited goods

A passenger should eliminate from their hand luggage and personal belongings goods that are prohibited for transportation in the passenger cabin, such as regular knives, folded or spring knives, axes, swords, bats, tools, razors, scissors, nail files, tweezers, ice picks, ice axes, other axes, corkscrews, replicas of objects above, firecrackers, fireworks, etc.

Passengers should carefully read safety information at the ticket and information boards.

During the security check procedure before ticket control, a passenger should place goods that are prohibited in the passenger cabin in their registered luggage.

Goods that are prohibited in the passenger cabin are not accepted for deposit; passengers are required to dispose them before security check at the gate.

From 6 November 2006 on, hand luggage may only contain a limited volume of liquids. A passenger may take maximum 1 litre of liquid, cream or gel. Each packet containing the above substances should not exceed 100 ml and should be additionally packed in plastic transparent zip-top bag which should be presented on request of relevant services. For more information see www.baa.co.uk

Permitted goods include liquids placed in registered luggage, medicine and components of special diet placed in hand luggage, including nutrient for children to be used during a flight. A passenger may also transport liquids, such as beverages and perfumes, but only those purchased within the zone after passing the security checkpoint or a shop on board of a plane.

To enable separate security screening at the checkpoint, passengers are required to present all liquids, remove notebooks from luggage as well as other large electronic devices. Electronic devices need to have their batteries charged to switch them on during screening.

Electronic devices

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Electronic devices

For security reasons, all portable equipment emitting radio waves cannot be used on board of a plane, including:
– mobile phones, pagers, radio transmitters and receivers, remote control units (e.g. for controlling toys).
In such devices power need to be switched off during the entire stay on board of a plane.
It is permitted to use computers, electronic games, CD and cassette players, video cameras, etc. according to announcements made by the crew.

Passengers safety

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Passengers safety

Attention should be drawn to signs prohibiting or limiting parking, especially in the vicinity of the Terminal.
Travelling documents should be protected against loss.
In case you spot luggage, parcels, plastic or other bags unattended, you should immediately inform security services (uniformed) or airport personnel.
In case of emergency, please follow announcements and requests of uniformed services or airport personnel.

Travelling with child

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Travelling with child

In case you want to travel with your child we suggest developing an identity document for the child before the trip.

Food for infants

Food for infants can be transported without limitation applying to liquids. Therefore, while travelling with an infant, you can take with you to the airport restricted zone and on board of a plane food for infants in a container exceeding 100 ml and larger quantities of that food than one bag of 1000 ml.

Travelling with baby stroller

Travelling with baby strollers or prams is permitted and popular. However, due to their size, strollers cannot be transported in the passenger cabin, but in a luggage compartment. A baby stroller is checked in similarly to registered luggage. A tag is attached to the stroller at the check-in desk and placed in a luggage compartment shortly before passengers enter a plane (stroller is delivered back immediately after landing).

A stroller can be checked in as a regular registered luggage as well. In such a case, a relevant protection is advisable.

Hazardous goods

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Hazardous goods

For security reasons, it is prohibited to transport the following goods in your luggage:

  • gas under pressure,
  • corrosive and chemically active substances,
  • explosives, pistols, ammunition, fireworks and firecrackers,
  • liquid and solid inflammable materials
  • radioactive materials
  • suitcases and briefcases with alarm systems,
  • oxidising agents
  • chemical or biological poisonous substances,
  • other hazardous goods, as defined in carrier's regulations

Medicine and cosmetics useful while travelling can be transported in limited quantities.

NOTE

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NOTE

In case of doubt, please contact the airline you travel with or its call centre.

Polskie Linie Lotnicze LOT - +48 801 703 703, TOLL FREE +48 801 703 703
Ryanair - +48 703 303 033, TOLL FREE +48 703 303 033
Norwegian - +48 703 40 30, 40 TOLL FREE +48 703 40 30 40
Eurolot - +48 225 740 740, TOLL FREE +48 225 740 740

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